Shipping policy

At MVHAIREXTENSIONS, we strive to ensure your order is processed and delivered as smoothly as possible. Please review our shipping guidelines below.

Processing Times

Once your order is placed, please allow 3–5 business days for processing.

For custom-coloured items, processing takes longer, as these are prepared to order. Please allow 4–12 business days for processing on custom-coloured units before they are shipped.

Business days are Monday–Friday and do not include weekends or UK bank holidays.

You will receive a shipping confirmation email with your tracking information once your order has shipped. Tracking numbers may take up to 48 hours to activate.

Shipping Method & Delivery Times

All orders are shipped using Royal Mail 48 Tracked & Signed.

  • United Kingdom: Royal Mail 48 Tracked & Signed - typically 2-3 working days after processing
  • Europe: Royal Mail International Tracked: 3-7 working days 
  • United States and Canada: Royal Mail International Tracked: 5-10 working days
  • All other countries: Royal Mail International Tracked: 5-10 working days

Delivery times are estimates and begin once your order has been dispatched, not from the order date. We have no control over shipment delays caused by the courier, weather, or other circumstances outside our warehouse.

Shipping Address Accuracy

Please ensure all shipping details are accurate and complete before completing checkout. MVHAIREXTENSIONS will not be held responsible for delays, non-delivery, or lost items resulting from an incorrect or incomplete address provided at checkout. We do not offer refunds or replacements for orders that fail to arrive due to address errors made at the time of purchase.

Lost, Stolen, or Missing Packages

Once your order has been shipped, it is handled by Royal Mail and is outside of our control.

If you believe your package is lost or missing, we are unable to issue a refund or replacement directly. Please contact Royal Mail to open a claim. Refunds or replacements can only be considered once the courier has confirmed the parcel as lost or misdelivered.

We do not issue refunds for orders that have been scanned as "Delivered" by Royal Mail, including those marked as signed for or left in a safe place. If your tracking shows "Delivered" but you have not received your order, we recommend contacting your local delivery office or Royal Mail directly to open an investigation.

Incorrect Items

If you receive an incorrect item, please contact us within 7 days of delivery with your order number and photographs so we can resolve this. We are not liable for issues arising from incorrect shipping information provided by the customer at checkout.

Agreement

By placing an order with MVHAIREXTENSIONS, you confirm that you have read, understood, and agreed to this Shipping Policy.

For any shipping questions, please contact us at mvhairuk@gmail.com.